A massive glitch in Georgia Power's billing system has resulted in overcharging 140,000 of its FlatBill program customers to the tune of $5 million, according to company officials Monday.
Customers received letters stating "We recently discovered an error in the computer program used to generate FlatBill monthly billing amounts. Due to this error, your FlatBill offer was calculated at too high an amount this year".
If you are a FlatBill customer the company will do the following to correct the error:
1. Credit your account for the amount of the error. That amount will appear on your next Georgia Power monthly bill as two line items, one for the FlatBill credit and one for the taxes associated with the FlatBill.
2. Your FlatBill monthly amount will be recalculated, beginning with your next Georgia Power monthly bill.
Company officials say the error that began January 1, 2008, when other new rates went into affect, has been corrected as of September and all interest credits will be made by the end of October.
The average credit will be about $38 for the average homeowner. Of that amount, less than 30 cents is attributed to interest.
Although Georgia Power has a little over 167,000 FlatBill customers total, nearly 27,000 have not renewed since Jan. 1.